Personal data is information about factual or personal circumstances of a specific or identifiable natural person. COLLECTION, PROCESSING AND USE OF PERSONAL DATA 3.1 PERSONAL DATA Responsible body for the processing of personal data (within the meaning of the BDSG) is:Įmail: you want to object to the collection, processing or use of your data by Angelplatz GmbH in accordance with these data protection provisions in whole or for individual measures, you can send your objection by email, fax or letter to the following contact details: Angelplatz GmbH, Zuckmayerstr. This also and in particular applies to the cooperation with partners and third parties that we use to process contracts. This means: we undertake to treat the information you provide at all times with the greatest care, the greatest sense of responsibility and in compliance with the relevant data protection regulations, in particular those of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) and on the basis of this data protection declaration. FOREWORDĪngelplatz GmbH (hereinafter referred to as "we") respects the privacy of users and customers of its website and has made it its top priority to protect it in all activities on the internet. We don’t guarantee that we will receive your returned item.× PRIVACY POLICY AND CONSENT TO THE USE OF DATA 1. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail the product to Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange.
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